EXIN BCS SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.
Benefits
Understand the main concepts and processes of SIAM that are used in organizations;
Establish a SIAM ecosystem in order to better organize the organization's resources;
Provide better support during a SIAM implementation by understanding the main considerations for the most important processes;
Reduce risks associated with Integrated Services and the SIAM ecosystem;
Connect different practices with SIAM to boost and improve the organization’s service provision.
Integrate services by using different structures based on SIAM practices and methodology;
Recognize the key stages of SIAM implementation in order to better plan its roll-out;
Determine SIAM roles and responsibilities in processes and the organization;
Better select the most appropriate SIAM practices in line with the organization’s environment and maturity;
